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Privacy Policy

Who We Are

Parents Unite and Care for All Children (PUCAC) is a registered non-profit organization based in Mbabane, Eswatini, dedicated to promoting inclusion, equality, and family acceptance for LGBTQI+ children, youth, and families.
We are committed to safeguarding your privacy and handling your personal information with transparency and care.

2️⃣ Information We Collect

We collect information in several ways to improve our programs, communications, and community engagement.

a. Information You Provide Directly

When you:

  • Fill out a contact form

  • Subscribe to our newsletter

  • Register for an event, training, or support group

  • Make a donation or express interest in volunteering

You may provide the following:

  • Full name

  • Email address

  • Phone number

  • Organization (if applicable)

  • Message or inquiry details

  • Donation or payment information (processed securely via third-party platforms)

b. Information Collected Automatically

When you visit our website, we may automatically collect limited information such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • General location (city or region)

This helps us understand how people use our site and improve your experience.

3️⃣ How We Use Your Information

PUCAC uses collected data only for legitimate, mission-aligned purposes, including:

  • Responding to your inquiries or requests

  • Sharing updates, newsletters, and project information (if you opt in)

  • Organizing events, training, and advocacy programs

  • Processing donations or volunteer registrations

  • Complying with donor and audit requirements

  • Monitoring and improving our online content and services

We do not sell, rent, or trade your personal information to anyone.

4️⃣ How We Store and Protect Your Data

  • All digital records are stored securely on password-protected devices and trusted cloud platforms.

  • Access to personal data is limited to authorized PUCAC staff and volunteers for operational purposes only.

  • Sensitive information (e.g., donor records or communications with LGBTQI+ individuals) is handled with strict confidentiality.

  • Our systems include antivirus protection, regular backups, and security updates.

5️⃣ Sharing of Information

PUCAC may share limited data only when necessary:

  • With service providers who assist with website management, email distribution, or financial transactions — all under confidentiality agreements.

  • When required by law or to protect our legal rights, safety, or property.

  • With partner organizations or funders solely for reporting project outcomes, never for marketing or commercial purposes.

6️⃣ Cookies and Analytics

Our website uses cookies (small data files) to enhance user experience.
Cookies help us:

  • Understand visitor behavior

  • Track page performance

  • Improve site navigation

You can disable cookies through your browser settings, though some features may not work as intended.

We may also use Google Analytics or similar tools to measure site engagement — this collects anonymized usage data and cannot identify individual users.

7️⃣ Your Rights

You have the right to:

  • Request access to the information we hold about you

  • Ask for corrections if your information is inaccurate or outdated

  • Withdraw consent from receiving communications

  • Request deletion of your personal data (where legally applicable)

To exercise these rights, please contact us using the details below.

8️⃣ Email Communication

When you subscribe to our newsletter or submit a contact form, you may receive updates from us about events, opportunities, or news related to our work.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

9️⃣ Children’s Privacy

PUCAC’s website is designed for general audiences.
We do not knowingly collect personal information from children under 16 years of age without parental consent.
If we learn that a child’s data was collected without consent, we will promptly delete it.

🔟 Third-Party Links

Our website may contain links to partner organizations, funders, or informational sites.
PUCAC is not responsible for the privacy practices of these external websites.
We encourage you to review their policies before sharing any personal data.

11️⃣ Changes to This Policy

We may update this Privacy Policy periodically to reflect new laws, technologies, or organizational practices.
All changes will be posted on this page with a revised “Last Updated” date.
We encourage visitors to review this page regularly.

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